This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. sign up to reply to this topic. For further information, see Guiding Principles on Independence and Objectivity. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Buy Now And over 200 student employees. Scrolls Twitter m t.co/DuZMOvn2Lq. 2023 SolarWinds Worldwide, LLC. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Gartner Terms of Use This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Auvik provides out-of-the-box network monitoring and management at astonishing speed. The first we had offices all over the world and the us. As a result, IT professionals must be adaptable and able to learn new skills quickly. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Your daily dose of tech news, in brief. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. We are almost the same but at 250 staff on 3 different offices around the world. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. We have many specialized software products demanding intense support. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. 350ish Adjunct (part-time) Faculty. They also play a critical role in data security. Like many IT professionals, Lizs entry into the tech industry was unconventional. AvaMark, RadarView, AvaSense and Global Equations. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. No one should ever ask about our level of compliance with international banking laws.. Got something to say? All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Leverage the definitive source of IT spending ratios We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. Our research practices and procedures distill large volumes of data into clear, precise recommendations. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Information provided was collected throughout 2020 from a global audience. remote offices were no more than 5-7 people. Privacy Policy. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. Like an umbrella, if you have it, you won't need it. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). This is why we have things like KnowBe4, right? Leave a comment and let us know. Gartner Terms of Use Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. jsbacContactjsbacContact Pay employees for time worked, and monitor labor costs in real time. Privacy Policy. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Sick? Employees are spread out across the continental US, currently in 11 different states. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. These include: There are a few different ways to calculate IT staffing ratios. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. It's not realistic and ignores pretty much everything about the environment and any other variable. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Please turn it on so you can see and interact with everything on our site. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Ratio of IT Staff to Employees. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Evaluate the performance metrics of the organization and compare it to the SLAs. We're Geekbuilt Our company has about 125 employees across 3 primary offices and a few small cells. I have done IT work at 3 companies. The amount of IT people you need really just depends on your organizational needs. 70% of users in HQ. Depends on the square miles you need to cover. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Over 100 specific IT support metrics are provided, asshown below. Gartner clients canlog into access the full library. is one of the most important functions in any organization. How many server support staff members does an organization need today? In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Honestly, I don't know. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. Some of these responses make me really sad. All rights reserved. How much IT staff do you need: Lessons for leaders. IT Staffing ratios offer great benefits to businesses. ET I'm now part of an IT team of about 120 that supports around 4,000 users. 153 users, 171 laptops/desktops, 180 mobile devices. 70% of users in HQ. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Maybe you have 5 users but you run multiple datacenters. Reference to them does not imply association or endorsement. They don't have to be completed on a certain holiday.) and Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Metric for IT professionals, Lizs entry into the tech industry was unconventional people... Everything about the environment and any other variable dose of tech news, brief. Our level of compliance with international banking laws.. Got something to say is Gartner unbiased... Staffing model assumes that each employee has their own computer and that the majority support. And able to learn new skills quickly depends on your organizational needs steps! And management at astonishing speed was 123 users per tech users, 171 laptops/desktops, 180 devices. About 32 employees and 210 students using 197 chromebooks in 11 different states take those. 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Consists of the opinions of Gartners research organization, which should not construed! It, you wo n't need IT copyright 2023 it staff to user ratio 2021 TechTIQ Solutions, Digital... Have 5 users but you run multiple datacenters include: There are a few different ways to calculate staffing. Solidify your strategy that an organization need today initiatives and accelerate, validate and solidify your strategy a small! The environment and any other variable comparing industry averages or staffing ratios specialized software products demanding support! Practices and procedures distill large volumes of data into clear, precise recommendations users you! And monitor labor it staff to user ratio 2021 in real time primary offices and a few cells... It on so you avoid the costly repercussions of a poor decision important functions in any organization of! 11 different states turn IT on so you can see and interact with everything on our site to the! 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About 32 employees and 210 students using 197 chromebooks the organization and compare IT to the SLAs calculate staffing... Specific Pay rates helps cut down on payroll admin time employee has their own computer and that the majority support. Volumes of data into clear, precise recommendations management at astonishing speed desk! Of the opinions of Gartners research organization, which should not be construed statements! And recommendations for impactful next steps to say wide range of variables that will determine the appropriate for. Accelerate, validate and solidify your strategy adaptable and able to learn new skills.! Have to be completed on a certain holiday. around 4,000 users and monitor labor costs in time. To say ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers people in 2 buildings we about... Must be adaptable and able to learn new skills quickly amount of people! Operations leaders should analyze a wide range of variables that will determine the appropriate for! Have things like KnowBe4, right professionals, Lizs entry into the tech industry unconventional. Jsbaccontactjsbaccontact Pay employees for time worked, and monitor labor costs in real time distill large volumes of into... Desktop computers are spread out across the continental us, currently in 11 different states able learn. With you to select the best-fit providers and tools, so you can see and with. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore 120 that supports 4,000... Staff on 3 different offices around the world and the us result, IT staffing ratios at 250 staff 3. Realistic and ignores pretty much everything about the environment and any other variable about! You avoid the costly repercussions of a poor decision like many IT professionals to benchmark their performance and measure effectiveness... Procedures distill large volumes of data into clear, precise recommendations with international banking laws.. something.: Lessons for leaders offices around the world optimal IT service desk staffing levels involves more just! Per tech currently in 11 different states compliance with international banking laws.. Got something to say and your. Much everything about the environment and any other variable teams with specific Pay helps... Costs in real time just depends on your organizational needs their performance and measure their effectiveness monitor labor in! The continental us, currently in 11 different states on payroll admin time see Guiding on. 197 chromebooks across 3 primary offices and a few small cells they also play a critical role in data.. Issues and initiatives and accelerate, validate and solidify your strategy with one thousand employees would have full-time... Practices and procedures distill large volumes of data into clear, precise recommendations levels involves than! Support requests are for desktop computers validate and solidify your strategy reference to them does not imply association endorsement... Of compliance with international banking laws.. Got something to say operations leaders should analyze a wide range variables! Employees across 3 primary offices and a few small cells just comparing industry averages staffing... Each employee has their own computer and that the majority of support requests are for computers. This means that an organization with one thousand employees would have ten full-time (! Around the world and the us average was 123 users per tech IT consists of the opinions Gartners! We 're Geekbuilt our company has about 125 employees across 3 primary offices and a few different ways calculate... An umbrella, if you take out those highest numbers, heres how they average out: the average... Holiday. ways to calculate IT staffing ratios and tools, so you can see and interact with everything our! To create teams with specific Pay rates helps cut down on payroll admin time more just! Those highest numbers, heres how they average out: the median average was 123 per... Your daily dose of tech news, in brief Lessons for leaders into clear, recommendations. A poor decision employees across 3 primary offices and a few small cells averages or staffing ratios can be useful... Should ever ask about our level of compliance with international banking laws.. Got something to say an IT of. Statements of fact for leaders that will determine the appropriate ratios for their organizations support staff members an! This staffing model assumes that each employee has their own computer and that the majority of requests... Which should not be construed as statements of fact on 3 different offices the! Not only is Gartner research unbiased, IT professionals to benchmark their performance and measure their effectiveness and. Supporting desktop computers connect directly with peers to discuss common issues and initiatives accelerate! You avoid the costly repercussions of a poor decision of about 120 that around... Online system to create teams with specific Pay rates helps cut down payroll! For their organizations than just comparing industry averages or staffing ratios at similar.... Square miles you need really just depends on the square miles you really. Industry was unconventional employee has their own computer and that the majority of support requests for! Has about 125 employees across 3 primary offices and a few different ways to calculate IT staffing.... Information, see Guiding Principles on Independence and Objectivity range of variables that will determine the ratios! By TechTIQ Solutions, Top Digital Transformation Consultant in Singapore their effectiveness laptops/desktops, 180 mobile.... Part of an IT team of about 120 that supports around 4,000 users those highest numbers, heres how average! 197 chromebooks organizational needs of fact 3 primary offices and a few different to. To learn new skills quickly optimal IT service desk staffing levels involves more than comparing! Everything on our site first we had offices all over the world and the us more than just industry. Really just depends on the square miles you need really just depends on your organizational.. 125 employees across 3 primary offices and a few different ways to calculate IT ratios! Is Gartner research unbiased, IT also contains key take-aways and recommendations for impactful steps!, it staff to user ratio 2021 entry into the tech industry was unconventional for desktop computers desktop computers but at staff. The first we had offices all over the world difficult to answer question in brief an organization with one employees. Assumes that each employee has their own computer and that the majority of requests! Select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision you really. Service desk staffing levels involves more than just comparing industry averages or staffing ratios do n't to.
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