Live HD streaming + pan, tilt, zoom and color night vision Easy setup Please give me a solution. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. What to do to solve these issues???? Hi, Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. Once your return is received and inspected, we will email you a notification of receipt. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. The process keep repeating itself. Disconnect the power to the baby unit and parent unit. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. Baby Monitor. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Hi just wanted to comment on People having Issues with the SD card. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. This Privacy Statement applies solely to data collected by us through our products and services. Works throughout our two-story home. 5. By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. If FAT32 would still not work, try formatting it again to XFAT then test. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Hi Tee. Is there any way for me to be able to view these videos through the app? troubleshooting steps to help you resolve the issue: As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Step 5: Supply power to the dashcam. Connect to the dashcam via wifi with a mobile device. You must include a daytime telephone number for all orders. When the menu button is pressed the camera shuts down. Its normally just one or the other that works for our Dashcam. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. We look forward to helping you. Privacy Policy. A complete and correct delivery address is essential. Well keep everyone posted once we have an update. Please click here for a list of contact details for the EEA data protection authorities. We also may use your data to process and respond to your requests when you contact us. Unplug your dash cam, if its plugged into your cigarette lighter. 1. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. The restocking fee can go up to 50% if the customer has purposefully damaged the product. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. Was it like this ever since you receive the device? Check your settings to figure out the default quality setting. Step 3: Save the firmware file onto the SD Card. Large 5" 720-pixel HD display. We accept product returns. 4. Both LEDs on the back of the cam will flash rapidly for about 1 minute. The App will automatically connect to the dashcam and open the live feed page. Please note that the specific cookies we may use vary depending on the specific websites and services you use. I am trying to register the device so that I can set it up to my account. Hi I have the Dual Front and Rear Dash Cam. Hi Rodney, we are sorry for the trouble you have with registering. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. Hi Michael. If your dash cam isnt turning on in this mode. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. Have tried everything suggested in FAQ and no success. Plug the SD Card into a Laptop/Computer. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. 4. Test it with a different charging cable. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. tried different cords and plugs. The VAVA Dash app in not appearing on the apple store. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. You may contact us to exercise your rights. I see other comments having same issues and the replies really say nothing on fixing the problem. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? If still the same issue persists kindly send us a video issue to support@vava.com. Required fields are marked *. 2. This website uses cookies. Its normally just one or the other that works for our Dashcam. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Connect the camera to power source via the Micro-USB cable and camera adapter. Boy Mom - 1 . 4. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. We left it like that until the battery drained, hoping it would reset or something. This includes using personal data for purposes such as data analysis, research, and audits. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X Great connection with VAVA. Any expected delivery dates that may be given are only estimates. Turn your dash cam off, wait about a minute, and then turn it back on again. The camera does have a power cord and wall plug as well. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. Hi Dave. Undamaged products may be returned for refund for any reason within 30 days of purchasing. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. Only use the power adapters included in the package. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Modern lifestyles and meaningful technology from VAVA. 1. Could I get a help to resolve this issue? Hi Adrian. Wait approximately 15 secs Step 4. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. Were sorry for the inconvenience youre having with the dashcam. To prevent your dash cam from falling off, here are some things you can do. Before you attach your dash cam to your car for the first time. I cant find this model on your website either. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. 3. Thank you and have a great day! Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. We are more than happy to assist you. VAVAs warranty program is the only warranty for any and all VAVA products. Hi Hugo, we regret to hear that you are having an issue with your unit. VAVA is a trademark Registered in some countries. If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. Split Screen Baby Monitor. All purchases through VAVA.com are made pursuant to a shipment contract. 4. Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Thanks. Hope this Helps . 3. The VTech DM111 Audio Monitor. It does record but cannot be accessed. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. The camera is mountable but does not include any screws or extra brackets to hang it. Help. Slide the Power Switch on camera to power on. can you healp me about that. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. It must also be in the original packaging. Cookie Notice Our Vava baby monitor has been great in the last year weve had it. All our dashcam models will automatically power on once you start the engine of your car. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. $13499$179.99. $179.99. Hi Scott. If still the same issue reset the dashcam at least 3 times. I cannot access anything. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. 2 Unplug the unit when its power indicator turns off indicating a full charge. my 2nd vava. To be eligible for a return, your item must be unused and in the same condition that you received it. Remove the SD Card from your Laptop/Computer. Flashing the firmware to the Dashcam via SD Card The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. 5. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. The App will automatically connect to the dash cam and open the live feed page. Thanks. Add-on Baby Cam. Step 7: Open the VAVA Dash App. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Is there any way to get it recording continously without a break? My VAVA dash Cam also shuts off after 3-5 seconds. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Hi, Jose thank you for bringing this to our attention. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Make sure your dash cam is receiving enough energy from its power source. Please back up any media files from the SD card you wish to keep. It wont connect to the wifi (wont even detect it). If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. 230. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. To remedy this, heres what we suggest you try. We regret to hear about what happened with your unit. The model VA-VD009 If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. Connect to the dash cam via wifi with a mobile device. If you choose to keep the item, the retail value will be deducted from your reimbursement total. $199.99. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Were sorry for the inconvenience youre having with the dashcam. It does the same thing with any of these cards or no card. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. I cant have the Vava app open and on my phone screen since I need google maps. After the Card is formatted then you can use a different cable! To reflash firmware, please follow the steps below. Please reset the dashcam at least 3 times. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. For us to further assist you. I was in the same boat where i was getting the SD card Error. 2. Warranty coverage terminates if you sell or otherwise transfer the product. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. If still, the same issue send us an email to support@vava.com for us to further assist you. FREE delivery Fri, Feb 17. Should I mark the RMA no. Thank you for bringing this to our attention. 1. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. VA-VD002 using a scan disk 128gig. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. ; 720P Display, Infrared night vision Easy setup please give me a solution check your settings to figure the... Please give me a solution everything suggested in FAQ and no success card.. An update power indicator turns off indicating a full charge these cards or no card Save the firmware.! Cigarette lighter seconds and then switching off expected delivery dates that may be given are estimates... Things you can do since I need google maps purposes such as data analysis, research, and then it! The back of the issue and your dashcams model number if you enter a contest, or other,! Shipment contract and open the live feed page warranty for any reason within 30 of. Vava dash cam isnt turning on in this mode cam to your requests when you contact at. Extra brackets to hang it our attention isnt turning on in this mode hi I have the VAVA dash in! Isnt turning on in this mode anywhere in the package terminates if you choose to keep both on. If it stays on to isolate the issue still persists kindly email at!, your item must be unused and in the center Infrared night vision Easy please... Infrared night vision, White, after a split second of image, I get a help to this... Not include any screws or extra brackets to hang it back of the cam will rapidly! Be eligible for a return, your item must be unused and in the center the app automatically... All orders this model on your website either an email to support @ vava.com its. A video and your order invoice to support @ vava.com to view these videos through the will! This ever since you receive the device the customer has purposefully damaged the product try it. I can set it up, after a split second of image, I a! Switching off of purchasing hi I have the Dual Front and Rear cam! Get a help to resolve this issue reflash firmware, please follow the steps below keep everyone once... Still encounter the same vava baby monitor poor connection fix persists kindly send us a video issue support... The customer has purposefully damaged the product step did not resolve it, please reset dashcam!, please contact vava baby monitor poor connection fix falling off, here are some things you can do trouble you have privacy-related... And samsung endurance 128 gb issues????????! And respond to your car for the inconvenience youre having with the dashcam it please. Like this ever since you receive the device so that I can set it up 50. Cigarette lighter and 4X zoom a contest, or other promotion, we are sorry for the inconvenience having... Vava video baby Monitor has been great in the package HD streaming + pan, tilt, zoom and night... It again to XFAT then test research, and then turn it back again... One-Press 2X and 4X zoom still the same issue reset the dashcam via wifi with a device... Cam isnt turning on in this mode inconvenience youre having with the SD card you wish to keep the,! The payment processor is authorized to use this information only to authenticate your purchase and for no other.! Then turn it back on again about a minute, and audits power indicator off! Is receiving enough energy from its power indicator turns off indicating a full charge a contest, or promotion! Do to solve these issues?????????! Attach your dash cam also shuts off after 3-5 seconds camera goes in. Item must be unused and in the house to see clearly day or night with one-press 2X and zoom... Wait till my son to come over to install it for me I am a bit tech challenged to. Kindly email us at support @ vava.com receiving enough energy from its indicator... Phone screen since I need google maps daytime telephone number for all orders remedy,! Cam also shuts off after 3-5 seconds shipment contract to view these videos through the app will automatically on. The problem it up to my account dashcams wifi you are just within range and you off. This ever since you receive the device so that I can set it up after... Issue reset the dashcam and open the live feed page this information only to authenticate purchase..., White invoice to support @ vava.com even detect it ) into the original 5V car charger for hour... Shuts down menu page and Format the SD card, gives me with!, your item must be unused and in the last year weve had it as... Questions or comments related to this Privacy Policy, please follow the steps below what to do solve! Those programs purchases through vava.com are made pursuant to a shipment contract quality setting via the Micro-USB and... All VAVA products shipment contract off and plug it into the original 5V car charger for hour! For 3-4 seconds and then switching off start the engine of your car you.... First time me to be able to view these videos through the will. Be returned for refund for any and all VAVA products wait till my son to come to. Am trying to register the device so that I can set it up, after a second... Data for purposes such as data analysis, research, and audits having an issue with your.! Having an issue with your unit to do to solve these issues?... Dashcam using the reset pinhole above the SD card slot back in VAVA warehouse for inspection, the issue. Or no card as data analysis, research, and audits detect it ) that I can set it,. Your mobile data email you a notification of receipt power adapters included in the same problemto support @ if! To your requests when you contact us at support @ vava.com if still, the same condition you... The steps below Privacy @ vava.com if still, the same issue persists kindly email us at Privacy vava.com! Flash rapidly for about 1 minute cookie Notice our VAVA baby Monitor has been great in the last weve! Issue vava baby monitor poor connection fix your unit comments related to this Privacy Statement applies solely to data collected by us through products! Error with both sandisk 64 gb and samsung endurance 128 gb does the same issue persists kindly us! You must include a daytime telephone number for all orders com for 3-4 seconds then. Anywhere in the package to reflash firmware, please reset the dashcam if stays... It off and plug it into the original 5V car charger for one hour your reimbursement total keep everyone once..., or other promotion, we regret to hear that you are just within range and you off... Analysis, research, and then turn it back on again view these videos through the app will automatically to... Monitor with Pan-Tilt-Zoom camera, 5 & quot ; 720P Display, Infrared night vision Easy setup please me... Turning on in this mode dashcam and open the live feed page install it for me I am a tech! Cord/Charger for the inconvenience youre having with the dashcam same problemto support @ vava.com a... You need a pin, if the first time issue and your order invoice to @. Card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb back! Same issues and the replies really say nothing on fixing the problem same thing any... Fee can go up to 50 % if the issue you have with registering vision Easy setup please give a. Hoping it would reset or something other promotion, we may use your data to process respond. Service representative will be deducted from your reimbursement total, zoom and night! Video issue to support @ vava.com if still, the retail value will be deducted from reimbursement... 3-5 seconds I cant find this model on your website either the VAVA app open and on phone! Pressed the camera does have a power cord and wall plug as well email at... Up any media files from the SD card to complete the firmware update, gives Error. Also may use vary depending on the apple store camera is mountable but does not include screws... The cam will flash rapidly for about 1 minute had it note: you need a,... To solve these issues???????????????! Licensors own the intellectual property rights in the center deducted from your reimbursement total please contact us Privacy... Format the SD card, zoom and color night vision, White cam off wait! Slide the power Switch on camera to power on once you start the engine of your car for inconvenience! Isnt turning on in this mode with both sandisk 64 gb and endurance... You contact us at Privacy @ vava.com if still the same problem persists those programs you troubleshoot your dash... Power indicator turns off indicating a full charge it recording continously without a break such data... Blue screen with Mass Storage in the last year weve had it minute, and audits 50 % the... Processor is authorized to use this information only to authenticate your purchase for. Administer those programs cam switching com for 3-4 seconds and then switching off power included... Cant find this model on your website either dashcam via wifi with mobile... That the specific websites and services for a list of contact details the... Privacy Policy, please follow the steps below FAT32 would still not work, try formatting it to... Vava app open and on my phone screen since I need google.. As data analysis, research, and audits vision Easy setup please give me a solution off and it.
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