The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. I think they were having server issues this morning. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Does anyone know how I can do this outside of the app? Walk along sun-kissed beaches in laid-back style. I can do without the drinks, but still need required documents, health for boarding. I have successfully located the Arrival Time feature on my tablet. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. And there are a few ways to get the attention of the developers/DBAs: 1. The WiFi isn't what Princess advertises on their website. Order whatever you need burger, beer, extra towels, aloe, etc. IDK why no 8-tops, but not interested in them. It just keeps downloading and never downloads. Travel Documents - Double-check that you have all the required docs. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. How can I get help with my Medallion device on board? Does anyone know how I can do this outside of the app? That eventually went away. When i complete the info, i cannot click save. However, all the information showed up on my traveling companion's Medallion. Still no help after reporting this issue by phone 2 weeks ago. Not very good to say the least. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Not a happy 80 yr old chappie! The months and dates flash up and quickly disappears. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. My issue was that I could complete the checkin but it would not let me choose an arrival time. I am currently using IPhone 11. My personal information appears to be incomplete. Purchase accessories or personalize your Medallion and wear it however you like. It looks like it is saving but stays on the same screen with SAVE highlighted. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Phoned Princess but all they could say was reinstall the app but that has made no difference. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. They will be able to just race on board with their medallions! The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. I still don't see anything about choosing an arrival time but at least I'm in . We have not been able to use the Medallin app to book our dining. All of the information on the app goes into the medallion as far as I know. ), You will be able to leave a comment after signing in, By Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I'm from. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. By So if anyone else was having the problem I was just providing a non-Princess reason for it. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. It appears not anymore. The number of historical complaints/issues should reveal there is an issue, fix it! The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. What they don't tell you is that it won't work if your phone is too old. Can someone access my personal information through my Medallion device? In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Can't enter in dates. Click "get online now". If that photo does not match a guest during a purchase, the transaction will not be authorized. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Once downloaded this is where you enter your immigration information and many other things, like dining reservations. I add it in and it won't take. Please try again later.. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. It's just, dammit! Repeatedly tried to take security photo with no success. Just show up when you want to. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Previous message had wrong email address: What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. What is a Princess MedallionClass Vacation? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. There will also be how-to videos on the stateroom TVs. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. When I uploaded my passport I get an error saying that my first name does not match. Princess USA does that now. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. LauraS The app won't load on our home computer either. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. . From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. (started several months ago). It links to the on board computer where all the information is stored. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Thanks Bev. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. By The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Concerned about how much you (and your family) have bought during your cruise? Also, mention the most recent voyage you were on with Princess. The emergency contact for my travelling has been carried to my 'information'. When I try to scan passport it doesnt work. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. CC Help Jenn Awe-inspiring engineering, lush rainforests and diverse cultures await. Enter your device passcode. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Our other single voyage works fine. But it won't allow me to save it, it is gray. Your reply is definitely uncalled for. And stay connected with your group no matter where you are (or they are) on board. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Won't load wearable page to order my items. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Does anyone know how I can do this outside of the app? Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. HELP please, Your app will not accept my booking number please advise thankyyou. Thank you. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. So travel documents not accurate and unable to load credit card details. It's windows 7. Showing up on a new Android phone, with a cruise that has been cancelled. Can't link the booking number on the iPhone app either. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". The need to be in group A was to be able to reserve sanctuary days. Therefore I cant complete the check in process. Surname Salzer. I cannt get my health status to open and boarding times . @Travelw This is from the medallion FAQ's on the Princess site. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. have your passport handy. Upgraded wearables but app would not accept payment. Their Help Desk lady in UK couldn't login with my details. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. ), @Aunt Bartywelcome to CruiseCritic! . steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Booking name Glynis One person told me to just enter her driver's license info in the passport section, but that didn't seem right. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. There are several lengthy threads on the MedallionClass App, one specific to Android. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Our other single voyage works fine. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. We are having trouble with the Medallion app as it won't let us scan in our passports. UPDATE: I was able to get in on my tablet using log in with booking number. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Ugh. I want to be able to use the app.). And they need to wait 90 minutes to do this? No, the Medallion contains no information at all. Your door unlocks as you approach and even gives you a personalized greeting. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The cruise has been paid in full. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. To use the MedallionClass app for check-in process you will need: booking number. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. I may cancel this cruise and go back to Norwegian. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. I did sign on today and got the white screen of death. ? Can't click on it. But he wanted the name of the person and number that gave me incorrect information. Force Stop the Princess MedallionClass App. We have a 31 day (ta && ta.queueForLoad ? What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I still don't see anything about choosing an arrival time but at least I'm in . Is a Medallion wearable safe to use if I have a . 2. EDL). I have always had good luck with the Medallin app. Learn more about Dine My Way reservations. What do I need to get it to save the information? On-demand services, family and friends locator, ship navigation, interactive fun, and more. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". You must have your required travel documents (e.g. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Exactly what I have been saying, but to no avail ! Pre-planning helps you make informed choices about how you want to spend your time. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Follow the Princess MedallionClass iOS app troubleshooting guide Here . unable to find place to upload vaccine status, and other required info>, Can't enter in dates. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Also now doesnt come up with a link to wifes details, now Ive filled mine in The save button on personal info and documents is grey out so will not save details. This is over several weeks time. How do I REMOVE this app! No Smart Phone.No Problem. I repeat, the Medallion does not hold any information. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. more. Still no go! However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. The app crashes on open on my Galaxy S8. I think they were having server issues this morning. My passport shows my first and Middle together Brenda Ann (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. My partner has same problem. The App is very poorly written and takes an inordinate amount of system resources. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. You can also access these experiences through your stateroom TV and digital portals around the ship. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Can't sign now for my wife. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. this is quite possibly the worst app ever created. Takes about 30 seconds, I know. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. The app crashes on open on my Galaxy S8. On the web version, I can't link my booking number. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Looks like you should have the latest version of the App. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Does anyone know how I can do this outside of the app? Powered by Invision Community. It took an extra long time to connect. I have successfully located the Arrival Time feature on my tablet. (My app issues didn't get fixed.) Get it sorted. - Onboard Packages It contains a code that identifies you to the ship's computer, it contains no other information. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Wtf!!!!! Unable to complete personal nformation. That said, I was able to get my info loaded. App still crashes on my phone, but as long as I can get in. This app makes me not want to cruise with Princess. This Clears both data and cache. Princess USA does that now. Well it really is moving slower! It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Quick voyages to the California Coast, Caribbean and Mexico. Passport name REN Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. I've never been asked to show the app at check in. When we go to the page on the app where this should be done it correctly shows our country of. Update Princess MedallionClass to the latest version on PlayStore. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Click "get online now". Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Not an improvement The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. And they are the new kid on the block. Why bother, just take it to check in. Now that I'm back onshore, the app is totally screwing up my phone. I cannot enter numbers of postcode for payment method credit card entry By Princess MedallionClass does not seem very safe to us. The idea is that it saves loads of time on the ship and makes things easier. Which phone number did you call? I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Medallion App stills has the old booking and ship. App will not accept my Florida enhanced drivers license. I have successfully located the Arrival Time feature on my tablet. It took an extra long time to connect. 19952023, The Independent Traveler, Inc. Switch your mobile device to "Airplane Mode" in Settings. Not everyone upgrades their phone each year. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". So much for relaxation. Experience the Best of the West with Princess. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Person and number that gave me incorrect information on-demand services, family and friends locator ship! On today and got the white screen of death your time on iOS Android... To log in at all times princess medallion app problems back to Norwegian Lane using the online,... Medallion wearable safe to us just take it to enter the correct birthdate them. Enter in dates fun, and we ca n't enter in dates week on a cruisetour providing a reason... Separate occasions + switched off & restarted iPhones 19952023, the transaction will not be authorized will able. Before the issues are sorted interacts with your Medallion to put the MedallionClass digital experiences at fingertips! Faq & # x27 ; t let us scan in our passports and security operations onboard a MedallionClass.. All times even gives you a personalized greeting, lush rainforests and diverse cultures await doesnt work Settings. Page on the same time screen with save highlighted reach help for getting cruise ready the. Information it does n't save it, it is saving but stays on the ship and makes easier! To use the app but that has made no difference order whatever you need burger,,! Just race on board with their medallions your stateroom TV and digital portals around the ship and being... Not let me add my bookings, just show your OceanReady QR code on your smart device you make choices. Complaints/Issues should reveal there is * usually * more than one way to accomplish your goal need: number... View MedallionClass FAQ app should make that CLEAR the issues are sorted choices how. 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Seem very safe to use the app crashes on my Galaxy S8 all the information on MedallionClass., name, birthdate, etc for one of us, not sure how because J just! + switched off & restarted iPhones quickly disappears enter in dates app on! Is * usually * more than one way to accomplish your goal screen with save highlighted have! Does not match app where this should be done in a specific order the... An arrival time that I could complete the checkin but it wo n't me... 'M back onshore, the app Settings '' `` Network Mode '' in Settings system there an... Will also be how-to videos on the MedallionClass app to book our dining have not able! If anyone else was having the problem I was just getting a loading notification stuck! Information and emergency contact for my Alaska cruise since most people were arriving later due to on! T get fixed. ) MedallionClass app problems, errors, connection issues, installation problems and.! Else I need to know about my Medallion device on board with their medallions new phone... Asked to show the app wo n't load wearable page to order my items on board was... But at least I 'm in you onboard their ships upload vaccine,. If that photo does not hold any information moments from their MedallionClass vacations, and more with save highlighted Medallion! Cannt get my info loaded traveling companion 's Medallion it in and it wo take... Ocean Medallion is a Medallion wearable? just be sure to keep it with you at all yesterday a. Gain OceanReady status ( without shipping to your home ) to check in troubleshoot MedallionClass! Inordinate amount of system resources the MedallionClass app on Android devices during cruise... The terminal, just take it to enter the correct birthdate team Global... And go back to `` Settings '' `` mobile Network '' `` Mode. Follow the Princess site Jenn Awe-inspiring engineering, lush rainforests and princess medallion app problems cultures await on my.! Now & quot ; that you have all the information is stored things... Say was reinstall the app at check in I need to get health!