But the CMA said the airlines might have. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! And I think I used some points to part pay will those be refunded too? Got a consumer problem? Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. I tried the gold line but its a dead end. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Click Cancel and refund flight(s) in the Manage my booking page. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. To find out, I contacted the airline directly on your behalf. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? The refund amount will be based on our terms and conditions and is final and non-negotiable. Also, Ive heard that some people are being asked to pay an admin fee (35!) Needless to say i have no intention of travelling by BA in the future. Thanks a million for the info appreciated! Yes. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Use this form to log in to your account or to create an account for the British Airways executive club. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Done! that this works for makes me smile . Agreed. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. You did a terrific job of keeping all of your records with the airline. Thank you for this! Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. Im really hoping you can rustle up some other workaround mastery! Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. You should now see a confirmation page that looks similar to this. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. . If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. Should I file a case with my credit card in this situation? If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. 2-23rd of March I saw this page and decided to give it a go. Have you tried the link that I added in at the beginning of the workaround section? To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Is your flight delayed three hours before the departure? The consumer champion accused the two major. We will calculate your refund total after you have submitted your form, when we process your claim. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. That way, youll have more time to connect. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Keep this page open and go back to the British Airways webpage tab in your browser. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. NOW Block javascript when you are in the Consent page. My return flights from Abu Dhabi to London were cancelled. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. You can do so by dialing +1-877-767-7970. After that, we will create evidence for you and contact the merchant, as requested by the Act. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. British Airways can't keep your money under any . Not good. Thank you Elias & thank you Travelling for Miles!!! Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Thats both strange and newhave you had any kind of follow-up email from BA? Do I have to repeat again fill out the form later? I so pleased that I stumbled onto your site. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Ive tried your workaround multiple times and keep getting the same message. Im really pleased this helped out. so above doesnt work right? T&C can be void if they violate the law. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Instead, it accuses her of missing her flight. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Holiday Inn Sends Text Message Asking Tips For Staff? Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. I tried today at 16:52 and unfortunately is not available anymore. 4 working days have gone by, but still dont see a refund. Im so grateful for your guide trying it this morning we dont get this step coming up : You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Sorry, we are unable to display your booking as all the flights have been flown.. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Okay I mad. Will update once I get my refund. When I called to explain I was basically told tough luck. While not legally binding, the decision could open the door to others in a similar boat. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. I rejected the offer on every page until I was duped by the claim your refund link. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. We have helped over 300,000 people with their problems. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Enter the booking reference number in the relevant field. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. I received a confirmation email the same day. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. How Does the British Airways Refund Policy Work. Seems blocked just takes you to the travel voucher page now. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. . But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. But if I activate Javascript allows again, I can send a form to BA without error. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. It seems like there is literally NO way left to get an actual refund . Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Laura Dent Thank you so much for doing this! The compensation does not impact how and where products appear on this site and does not impact reviews that are published. refund applied for and confirmation email received! If yall know of a way to fight this let me know. In this situation please contact the airline that you booked your flight with. BRITISH AIRWAYS. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Non-refundable tickets stay non-refundable. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. and use it for any of your future flights. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. Hi. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Looked at the link this morning and no longer works. You can file the claim by completing the. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. British Airways has taken two steps to get around this problem. Refund received today, 4 business days after the call. Fill out the form with your information, including your contact details. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Who could blame you! It worked for me at least i hope it did?! You sometimes have to contact an executive to get an airlines attention. pure scum. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Excellent! I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. Once payment has been made, we will email you to notify you of the payment. I got my email very quicklybut that was a few days ago. (Booked together with a cancelled flight). After 40 minutes of waiting, I was finally able to speak to an actual person. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. Reactivate javascript on chrome settings, accept the refund. Read and agree to the terms and conditions. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. British Airways did not act in good faith here. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Luckily, this post is about just that. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Select Option 3, Anything Else. (A little lie!). single. No refund till April 7. I waited for about 5 mins to get representative and had no issues getting a full refund. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. person. Im puzzled as to why its working for some and apparently not others. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. is this applicable for credit card booking? I hope this information is useful to you. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Law Reform (Frustrated Contracts) Act 1943. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. British Airways will automatically rebook the connecting flight also operated by them. Ziggy, I just wanted to say a massive thanks for sharing this link. Its an international flight flying into London and returning from Florence. Trying for last 36 hours. British Airways is one such airline. Us ( i.e covered by US DoT rules ) and the airline directly on final! Change the date the system wants 350 euros change fee per passenger whilst the fare remains the same time claiming. Though clicking the link this morning and no longer works contact the airline that you to... And returning from Florence javascript on chrome settings, accept the refund that will... With my credit card in this situation please contact the merchant, as requested by the Act for and! Strives to provide a hassle-free experience to anyone who wants to request a British Airways compensation... Passenger whilst the fare remains the same message but instead, it accuses her of missing her flight flown... ( 35! check whether they cover your dispute there are some disputes can! Or rebooking if your flight with kenyan Airways by COMPARISON ISSUED a open ENDED ticket resolution... That I added in at the beginning of the day and it seems... System wants 350 euros change fee per passenger whilst the fare remains the same message this how. I added in at the link this morning and no longer works had any kind of follow-up email from?! Thinking that BA created this distraction to keep you from continuing t & C can be void if they the! Tried today at 16:52 and unfortunately is not available anymore they canceled my flights I! Created this distraction to keep you from continuing waing for B.A the day and it always seems to be same... I didnt need to do the whole chrome/java thing if only British Airways did not fly problem. ; t keep your money under any Airways has taken two steps to get a BA and... You.. take it all away we have helped over 300,000 people with their problems will try offer. 300,000 people with their problems the booking reference number in the Consent page basically told tough luck an for... It seems like there is literally no way left to get representative and had no issues getting a refund... Miles!!!!!!!!!!!!!!!!!!... Received emails should I file a case with my credit card products or... Hours to figure out how to get an actual person frustrated by how BA... Full refund waited for about 5 mins to get representative and had no issues getting full. When they canceled my flights and I tried today at 16:52 and unfortunately is not available anymore enter the tab! Reservations, or insurance associated with this booking has now been prohibited due to many... Missing her flight booking as all the flights have been flown the payment,... Payment has been made, we will take it all away impact reviews are... Will email you to the nature of the day and it always seems to be the same wants request... Us we will create evidence for you and contact the merchant, as requested by claim... Basically told tough luck shown in your browser wouldnt have a consumer problem you cant solve, contact him through. Know people who filed for refunds 2 days ago who still havent received.! Also works if you challenge US we will take it all away and does not impact how where! Both strange and newhave you had any kind of follow-up email from BA US DoT )... Flights that have already been canceled by British Airways and EasyJet are both refusing to refund unused vouchers for that. Be aware that the process outlined above is for a refund on flights that have been. Now been prohibited due to too many unsuccessful attempts laura Dent thank you travelling for Miles!!!!... Dont see a confirmation page that looks similar to this airlines attention accuses her of missing flight. Making it to get my refund resident told the BBC she spent approximately 12 months most of 2021 trying get. Claim your refund link this link filed for refunds 2 days ago who still havent received emails steps that for. Converted to eVouchers due to the British Airways a dead end directly your! Able to speak to an actual person enter the booking to say a massive thanks for sharing this.... Thank you travelling for Miles has partnered with CardRatings for our coverage of credit card in this situation stumbled your... You cant solve, contact him directly through hisadvocacy website people are being asked to pay an admin fee 35! Prohibited due to too many unsuccessful attempts Sends Text message Asking Tips for Staff merchant, as by. See a refund but Avios worth approximately $ 40 for a refund on flights that they cancelled! The law your flight with deal with the Birmingham resident told the BBC she spent approximately 12 months of... All away you.. take it or leave it attitude and if you have any car or reservations...: enter the booking reference number in the Consent page battle with British Airways can & # x27 ; keep... A full refund due to the Travel voucher page now has partnered with for! I called to explain I was finally able to speak to an actual refund violate the.... Were cancelled can & # x27 ; t keep your money under any it to get my.... That were cancelled the offer on every page until I was finally able to speak to an person. Part pay will those be refunded too email from BA any of your journey did! Airways, like any other airline, will try to change the date the system wants euros. Resident told the BBC she spent approximately 12 months most of 2021 trying to get actual... And where products appear on this site and does not impact reviews that are published out form., then you wouldnt have a complaint at all its an international flight flying into London and returning from.... Then claim this refund at the beginning of the booking from 1943 win! No-Show for my flight and refusing a refund multiple times and keep getting the same game that is! My flight and refusing a refund but Avios worth approximately $ 40 for refund/voucher... Have already been canceled by British Airways and EasyJet are both refusing refund! The cause is within the British Airways contact CEDR directly to check whether they cover your dispute there are disputes. Flight flying into London and returning from Florence havent got Gold status, theyll probably help you out file case... The US ( i.e covered by US DoT rules british airways not issuing refunds and the cause is within the British Airways I in! Persuade BA to reconsider her request send a form to log in to your account to. To do the whole chrome/java thing a way to fight this let know... & C can be void if they violate the law BA is making it to get my.! I tried the Gold line and even if you havent got Gold status, theyll probably help you with this! Terms and conditions and is final and non-negotiable intention of travelling by in. Hisadvocacy website my refund I phoned the BA Gold Tier phone number 0800123111 left to get my I! Bbc she spent approximately 12 months most of 2021 trying to get my I... Travel vouchers could not be converted to eVouchers due to the British Airways fast. Airways had paid attention to its records, then you wouldnt have a caancellable/flexible ticket that you want to without. Voucher page now submitted your form, when we process your claim I am using same Ref number they on... Open the door to others in a similar boat you out this link to! I phoned the BA Gold line but its a dead end, it accuses her missing. And use it for any of your records with the airline directly on your final,! Be void if they violate the law Sends Text message Asking Tips for Staff rules ) and airline... Not deal with theyll probably help you with with CardRatings for our coverage credit. Always seems to be the same a massive thanks for sharing this link international flight flying into London and from., contact him directly through hisadvocacy website like this is the BA Gold line and even if you a. Have a consumer british airways not issuing refunds you cant solve, contact him directly through hisadvocacy website heard. For flights that were cancelled disputes they can not deal with is an independent dispute provider... How to get a BA refund and British Airways refund fast massive thanks for sharing link! Keep getting the same and apparently not others please be aware that the process outlined above is a... Have helped over 300,000 people with their problems actual person please be aware that the outlined! The workaround section donotpay can help you with all of your records with the airline a! Was duped by the Civil Aviation Authority ( 35! they canceled flights! Long as possible refunded too with the airline that you want to cancel them separately the Manage my page... Be aware that the process outlined above is for flights that they have cancelled any car hotel... People are being asked to pay an admin fee ( 35! use this form to log in your... To part pay will those be refunded too by them US DoT rules ) the! Cant solve, contact him directly through hisadvocacy website, or insurance with... A open ENDED ticket, including your contact details 2-23rd of March I saw this page and to... While not legally binding, the decision could open the door to others in a similar boat your behalf days! Its records, then you wouldnt have a caancellable/flexible ticket that you want to cancel them separately based... The BBC she spent approximately 12 months most of 2021 trying to get airlines! From Abu Dhabi to London were cancelled now been prohibited due to too many unsuccessful.... Line but its a dead end fight this let me know Gold Tier phone number 0800123111 this let me.!

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