Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. I drive to Enterprise, speak with the Branch Manger, he brushes me off. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. 9 reviews . FYI: This scam is still going on. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. I will not paid the total sum of this bill. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Boy, was I pleasantly surprised. But I had no choice with my most recent visit because my Travel Department booked me with them. Upload your resume. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. This will surely increase the credibility of your complaint. If we are billing an insurance company, you may have to pay out of pocket for the difference. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I have a complete mess. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Learn more in our Cookie Policy. You would have remembered signing that document, wouldnt you? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Enter the information requested below (found on your invoice), then click the search button to start your payment process. A manager said it must be a mistake, to delete the email and everything would be fine. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hello fellow travelers. Sarah Baker, Culpeper, Virginia. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It should also be noted that there is a demonstrable case of fraud here. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Submit a complaint and get your issue resolved. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Posting comments is now limited to subscribers only. So, when doing research, check out the specific location that you're renting from." With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. There will be a diagram of a car where you can note where you find any dents or damage. With talking to my insurance company, USAA, they declined to inspect the vehicle. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. 2023 Enterprise Holdings, Inc. All Rights Reserved. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Enter all 8 digits (including leading zeros). Enterprise began deploying these measuring systems and instructing its employees on their use. Phone Representatives are responsible for receiving incoming calls . At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Normal rental qualifications will apply. ! If you have an opinion you wish to share for publication, send . 866-300-3238 upon voicemail enter "5" at the prompt. Before you drive away, you also need to document all scratches and dents in writing. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Its a whole mess. Latin America & Caribbean Car Rental Locations. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Scam alert! You can update your choices at any time in your settings. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I did not damage the vehicle. He claims that the dates when the damage occurred did not line up with the days he rented the car. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. ! I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Sign in. I contacted Enterprise on your behalf. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. . Did you rent the car? If there are large dents or a lot of visible damage, ask for another vehicle. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Thank you! More than half are about the product or service. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). However, it fooled her and she was on the phone in a flash. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. And, they said, 'Everything was good to go. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Recent data shows the demand for rental cars is trending back up. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I wonder what kind of training Enterprise gives their employees before they are put on spot. Thank you in advance for your cooperation. If you included this information in your post, please disregard this message. You would have remembered signing that document, wouldn't. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Fair, that is their right. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. I visited our local branch and a manager told me the same thing the claim was a mistake. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. The only repair that was completed to the vehicle was to the rear bumper. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I just received a similar letter 2 weeks ago. Learn more about rental reimbursement coverage. Do you have luxury cars available? A valid claim needs to be properly documented. . Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Which is it #enterpriserentacar #nationalrentacar. I will fight my claim! Learn more about rental reimbursement coverage. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Fort Collins, Colorado Area. We got the same letter today. We have protocols and procedures just like any other workplace that we are required to follow. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. I therefore sent them this. 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