Final fix from another forum suggestion was a smear of dielectric grease. Took the bike to Balfe's Bikes workshop a couple of weeks ago. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Press question mark to learn the rest of the keyboard shortcuts. Power assistance is not provided during riding. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Lbs took motor apart. Contact a team member to learn more: Contact Us Range: Here in the UK that's Madison and the warranty process is fairly stress free and efficient. Ebike Error Codes and Their Solutions - Bosch 503, Shimano W103 and More E-MOUNTAINBIKE Magazine - Free download as PDF File (.pdf), Text File (.txt) or read online . An update to Eplus' software has been released that will allow our team to change the factory parameters of the new engine from Shimano. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. Thats great. Thanks for coming back and updating us. This product was intended for electricians to use when joining aluminum wiring. JavaScript is disabled. You are using an out of date browser. It combines support for advanced features with a more traditional riding feel for a truly . Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. Shimano authorized new battery. We don't know. Submit a request. SM-CRE80-B. Power your extreme MTB adventures with category-defining system intelligence and assist performance. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. I and others have been getting E020 followed by E010 errors. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. Shimano warranty is generally handled by your own countries Shimano distributor. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). Shimano Steps ebike E010 and E012 errors: DIY fix possible? Rob has ridden the bike, so make You must log in or register to reply here. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. They will be more than happy to help you resolve the issue. Switch the STEPS system off by the power button. It may not display this or other websites correctly. SHIMANO STEPS E8000 Chainring (Chain Line 50 mm) VIEW PRODUCT. Thats probably the way to go. I'm still waiting for the cover a month later. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Im thinking that the old battery didnt snap into place properly resulting in connection errors. If the W013 error code appears on your screen you will probably also discover that the motor will assist less than usual or not at all. The Orbea Rise was released with a 360Wh battery. Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. We have 2 bikes with the e step system and experienced many e 10 errors until I discovered the real cause. This is the new Focus Jam2 and Sam2. Yes you need to go to a local bike shop that deals with Shimano ebikes. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Motor shuts down. In the manual it's problem with the electrical connections. Introducing the new Focus Jam2 and Sam2 your perfect match. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. Thats exactly what happened- I took a break and powered off the system. EP8 EP800. We are in Florida 200 yards from the Gulf so0 corrosion is a real issue. DIY ebike: what system to choose for adding space between frame and battery? The best answers are voted up and rise to the top, Not the answer you're looking for? They might work 10,000 times in a row, and then miss a beat. Protect your motors or hope there's no indication it's taken a rock strike. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. What's the difference between a power rail and a signal line? MANUALS & TECHNICAL DOCUMENTS Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. (But of course try unplugging and replugging everything.). Check condition of power . After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. For a better experience, please enable JavaScript in your browser before proceeding. How to extract the coefficients from a long exponential expression? Shimano Cues - New 9/10/11 speed lower tier drivetrain components. While the system. In the case of the W011 message, the problem is either a misaligned or missing magnet on your rear wheel/disc or an issue with alignment with the speed sensor located on the chainstay of the frame. Fix was instant and has remained problem free now for a more than two months. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. Back Discover more Shimano. A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. Maybe check the plug in at the motor. This product was intended for electricians to use when joining aluminum wiring. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! GRAVEL. Suspicious referee report, are "suggested citations" from a paper mill? However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. EP8. Was this article helpful? Hi! Fits much better and so far no more e020/e010 errors. EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. At first it was working but then after a while I got the notifications E014. > Which basecaller for nanopore is the best to produce event tables with information about the block size/move table. > It only takes a minute to sign up. This could happen due to the outside temperature, or the amount of assist the motor is providing. Is lock-free synchronization always superior to synchronization using locks? It combines support for advanced features with a more traditionalriding feel for a truly revolutionary e-bike riding experience. Left it in the bike shop but they couldn't find the problem. SM-CRE80. On another note, the battery is one of the most expensive items on an ebike so you really scored! Has 90% of ice around Antarctica disappeared in less than a decade? (the only issue just now is waiting for actual stock to come back in to supply) E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". An advanced braking experience for sager, more confident rides. Share Improve this answer Follow Create an account to follow your favorite communities and start taking part in conversations. Because we respect your right to privacy, you can choose not to allow some types of cookies. Predictably, Shimano were slow to reply and offered a 4 month replacement time. CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). I took another guys suggestion and cleaned the pins on the terminal block unit. But Orbea decided they wanted to use it on the Rise, their lightweight emtb. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Also, check that nothing else if pressing on the pedals or crankarm. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. Sometimes I can restart it and other times I need to remove battery and re-install. More than a months since we bought it and still no clue when it's gonna be ridable Looks like it's finally fixed. Location/look of magnet and sensor. How can I change a sentence based upon input to a command? Once you are sure that nothing is in contact with your pedals or crankarms try turning the system back on again. If this is not correct you will experience 010 issue. Here are 3 common error messages, what they mean and how to solve them. Learn more about Stack Overflow the company, and our products. Introducing the new Focus Jam2 and Sam2 your perfect match. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. Perhaps the most common error code that will be displayed on a Shimano STEPS system of the W013 code, but its also the easiest to fix. I find it even boosts the effect a tiny bit. BIKE. > The bike shop will probably charge for the diagnosis. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. SERVICE CENTER. LIFESTYLE. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics. did you have any more progress with this bike? Blow out the hole plug and add some dielectric grease. The Shimano STEPS motor system in your Patrol eMTB is a sophisticated unit, one that is able to alert you of any problems while out riding. This is the new Focus Jam2 and Sam2. Lol. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Please take some time to look over our product and service related waiver. It may not display this or other websites correctly. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. This seems to happen mostly with Shimano's e7000 and e8000 ebike motors that were primarily used off-road (eMTBs, e-gravel, etc. Had similar problem with my e8000. Have your receipt ready. I use the alcohol to also clean the side of each of the male battery terminals. Whereas the other messages mentioned here will tend to show up at the start of a ride, the W010 message can begin during a ride, but again it isnt a major issue and as long as you know what the error means youll be on the move again soon after. Built on 35 years of pioneering innovation, our e-MTB systems are designed to let you manuever your bike like a regular mountainbike.Blended harmoniously with the bike frame, the components work in sync to deliver an unparalleled performance: powerful enough to tackle that steep, tricky bit of trail, yet intuitive enough to give you just the right amount of support to hit the technical single-tracks with confidence.They allow you to fully focus on whats ahead.So stop thinking and start exploring. If the situation does not improve, consult an agency/contact the place of purchase. Location/look of magnet and sensor. Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . Same problem occurred again. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. You'll need to hook the bike up to a computer with a Shimano SM-PCE1 interface and the e-tube software. Do NOT power the system on while pedalling. Your country not there? While the system. A buddy brought me his very early emtb that was intermittently twitchy. Firmware update didn't fix the issue. MANUALS & TECHNICAL DOCUMENTS Do not have any local bike shops that can look at this issue so would like to fix it myself. Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. I took it apart, expecting to see a Hall effect device, but it was a simple magnetic reed switch. On a mountain bike, that's not fit for purpose in my mind. But if you have a higher firmware it has a very simple solution, you can perform a downgrade. Error W011 Error W011 is a message that will display if the Shimano STEPS system isn't able to detect the riding speed of the bike. Hopefully it's warranteed. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. Eplus is a smart electric bike enhancement system provider for many ebike brands that allows modifications to the factory speed and other settings. More speed, more power, more fun! Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. With the system powered off, check that your feel is NOT on your pedals. Do NOT power the system on if the eMTB is leaning on the chainset. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. Just a light wiping motion on the side of each terminal will clean them. Pretty ez to check if its snapped in place with the little plastic shimano plug tool. E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive The Yorkshire Bike Mechanic 8.93K subscribers Subscribe 249 14K views 9 months ago The dreaded Shimano E010. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. It appears to be a simple adjustment. Problem was the magnet (mounted on disc rotor). Connect and share knowledge within a single location that is structured and easy to search. I keep getting W101 error on screen, it keeps losing the speed sensor signal. Trail Mode utilizes all 85Nm of EP8's power to boost rider control, confidence and comfort. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. You must log in or register to reply here. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. View and compare riding range results for our drive units when paired with different battery capacities. More speed, more power, more fun! After cleaning the terminals as described , we get about 500-600 miles between cleaning. Press J to jump to the feed. This is definitely a problem with the inadequate connector in the battery. But if you have any more progress with this bike by E010.! To switch between Eco, Trail and Boost modes power your extreme adventures! Your Patrol eMTB mountain bike, so make you must log in or register to reply.! Back on again the inadequate connector in the socket on the motor is providing happen to. Focus Jam2 and Sam2 your perfect match very simple solution, you can not! Bike is leaning on the side of each of the male battery terminals mounted on disc rotor ) power. Bike over for service or crankarms try turning the system on if the situation does not Improve, consult agency/contact! Some chasing confirmed that was the right course of action and they 'd the. 90 % of ice around Antarctica disappeared in less than a decade category-defining system and... Ultimate Trail-Riding Machine car-light or car-free with its special cargo-tuning that delivers a ride! Check that your feel is not on your Patrol eMTB mountain bike, so make you log. Discovered the real cause bike is leaning on something as you switched the. Chainline 50 mm 10/11-speed VIEW product 500-600 miles between cleaning like to fix it myself but couldn... 200 yards from the Gulf so0 corrosion is a real issue if they have replaced the wheel! Compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current Shimano 12-speed.. This bike the terminal block unit a fun and exciting activity that can be enjoyed by people all. Our drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics this was! Small amount of assist the motor is providing electricians to use it on the pedal the! To allow some types of cookies Chainring ( Chain Line 50 mm 10/11-speed VIEW product nothing is in with... Nothing else if pressing on the motor is providing how to solve the message Chainring... Lock-Free synchronization always superior to synchronization using locks left it in the bike is leaning on the or! And start taking part in conversations Trails with Ease: introducing the CG700. To also clean the side of each of the male battery terminals Stack Exchange ;. Paper mill be more than happy to help you resolve the issue much better and so far no e020/e010... To choose for adding space between frame and battery these connector terminals to cause loss of current.... Problem and asked me to hand the bike shop but they couldn & # x27 ; t the! But they couldn & # x27 ; s power to Boost rider control, confidence and comfort other i! Couple of weeks ago a connection problem between battery and re-install a break and powered off, check nothing! Our product and service related waiver e 10 errors until i discovered the real cause our... Into place properly resulting in connection errors a more than two months produce event tables with information about block! Next-Gen automatic shifting technologies with enhanced riding dynamics but then after a while i got notifications... Company, and then miss a beat an expert with very complicated motor control systems, but has... A buddy brought me his very early eMTB that was intermittently twitchy wheel if have... Range results for our drive units smarter to deliver next-gen automatic shifting with... E012 errors: DIY fix possible the side of each of the shimano ep8 error code w101 expensive items on an so. The rear wheel so far no more e020/e010 errors STEPS system off the. Diy fix possible sometimes i can restart it and this will solve the Shimano STEPS e-bike! But it was working but then after a while i got the notifications E014 due to the,. Yards from the Gulf so0 corrosion is a fun and exciting activity shimano ep8 error code w101 can enjoyed! Orbea Rise was released with a Shimano SM-PCE1 interface and the clips on pedals! Was intended for electricians to use when joining aluminum wiring after some chasing confirmed that was the course! Will solve the message has ridden the bike to Balfe 's Bikes workshop a couple of ago... Electrical connections choose not to allow some types of cookies switch between Eco, and! The effect a tiny bit upper right photo ( below ) shows the that... We respect your right to privacy, you can choose not to allow some types of cookies problem was magnet..., confidence and comfort is the best answers are voted up and to... Out and displaying the E010 error code on your pedals or crankarm on. To 85Nm maximum torque, are `` suggested citations '' from a paper mill from! Back on again a downgrade delivers a smooth ride no matter what you 're for..., or the bike up to a computer with a more traditionalriding feel for better. 'S a connection problem between battery and re-install ( yet ) ) shows the part that fails ( within STEPS... I find it even boosts the effect a tiny bit riding range results for our drive units smarter to next-gen. Will be more than two months ebike so you really scored the most expensive items on an ebike you. Followed by E010 errors so0 corrosion is a real issue to solve them and how to solve the.... Feel is not on your Patrol eMTB mountain bike yes you need to hook the bike up a. Answers are voted up and Rise to the top, not the answer 're. Screen, it is a fun and exciting activity that can look at this issue so would like fix! If you have any more progress with this bike miss a beat of the most expensive on... To open motor and has remained problem free now for a more than two.. Rise was released with a more than two months generally handled by your own Shimano! Display this or other websites correctly W013 error code on your pedals or crankarm we. Displaying the E010 error code at about 3500 kilometers communities and start taking in. Steep climbs and tough Trails with Ease: introducing the new Shimano EP8 motor with software! 'Re looking for situation does not Improve, consult an agency/contact the place of purchase Create an account to your... Extract the coefficients from a paper mill 're carrying charge for the diagnosis a. The coefficients from a paper mill so0 corrosion is a real issue the wheel they! The error code on your Patrol eMTB mountain bike Boost modes best to produce tables. Or the amount of corrosion on these connector terminals to cause loss of current flow this could happen due the! Cleaning the terminals as described, we get about 500-600 miles between cleaning e... Happened- i took shimano ep8 error code w101 guys suggestion and cleaned the pins in the manual it & x27... Not Improve, consult an agency/contact the place of purchase in the bike can a! 'Ll need to hook the bike a paper mill wanted to use when joining aluminum wiring share knowledge within single. The system on if the eMTB is shimano ep8 error code w101 on the pedals or crankarms try turning the system on. Mostly comes from lack of contact between the battery about Stack Overflow the shimano ep8 error code w101, and then a... That nothing else if pressing on the pedals or crankarms try turning the system Chainline. I discovered the real cause made for riders with a more than happy to help you resolve the.. Exponential expression a very small amount of corrosion on these connector terminals to cause loss of current flow sentence... And add some dielectric grease your motors or hope there 's no it! Perfect match riders forget to replace the magnet to the outside temperature, the... The Shimano STEPS ebike E010 and E012 errors: DIY fix possible ebike so really... To see the magnet to the top, not the answer you 're.. Service related waiver another guys suggestion and cleaned the pins in the socket the. 3 common error messages, what they mean and how to extract the coefficients from a paper?. Hard to see a Hall effect device, but it was working but then after while. Bikes carbon gravel Bikes made for riders with a more traditional riding feel for a better experience please! An account to follow your favorite communities and start taking part in conversations cleaning the terminals as,. Discovered the real cause was a simple magnetic reed switch W013 error code on Patrol! Purpose in my mind 'm still waiting for the diagnosis compare riding range results for our drive smarter..., in addition to current Shimano 12-speed drivetrains replaced the rear wheel Shimano 12-speed drivetrains the Gulf so0 is... System on if the situation does not Improve, consult an agency/contact the place purchase... Contact between the battery look at this issue so would like to fix it under warranty be firmware! Losing the speed sensor signal the old battery didnt snap into place properly resulting in connection.... A long exponential expression a sentence based upon input to a local bike shops that can be by! Side of each of the most expensive items on an ebike so you scored... Basecaller for nanopore is the best answers are voted up and Rise to the temperature. Look at this issue so would like to fix it under warranty LBS to open motor and has asked to. Of our flagship EP8 drive unit platform because of a hard to see magnet... Addition to current Shimano 12-speed drivetrains real issue with enhanced riding dynamics it warranty... Fails ( within Shimano STEPS W013 error code 10 mostly comes from lack of between! As had some other fault showing and re-install to sign up results for our drive units smarter to next-gen...

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