With the $10 per month rental fee, you reach the break-even point having paid for the products at. No. Share your photos and videos with others to prove the truth of your words. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Never got to speak to a manager. Standard installation is free when you sign up online or $49 otherwise. Find a nearest suddenlink store near you today. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." (But you still wont own them!) Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Submit a complaint and get your issue resolved. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Where? Google Maps is a web mapping service developed by Google. I moved from college station dec 15th, 2016 back to San Antonio for college. Pricing per month plus taxes for length of contract. "Excuse me?" Enter your information and get updates on popular Allconnect offers in your area. Why should you choose Allconnect? All Rights Reserved. Empower your customers with accurate, up-to-date information. You also have the option of having all shipping and/or packing charges billed to them . You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Modem required for internet service. poorer customer service. Public, please do not use Suddenlink. Thank you, you have successfully subscribed to our newsletter! Please see our. Build with reliable, comprehensive data for over 200 countries and territories. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. So on July 5th that's what we did and there was no internet provided. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. Got a question about this activity? The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle So this contract either ceased, once you agree to terminate it or cancel it. Are you moving to a new location? Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Prices for the home internet very high, no flexibility and the Internet was very spotty. I have worked in the field of IT for many years. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. (But you still won't own them!) And I forgot to disconnect. Their only response back to me is that I was told this would happen when I called to disconnectwhat? We regularly update the site in an effort to keep this information up-to-date and accurate at all times. The compensation we receive for those placements affects how and where advertisers offers appear on the site. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Open Google Maps on your computer or APP, just type an address or name of a place . Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Best of the Best. On average, monthly rates range between $35 to $75 a month. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. 3. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. I cant say enough good about this company! (But you still wont own them!) Your insight helps, and well do our best to improve your experience. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. Pack up the equipment you're sending back to us. Its terrible, all y'all want too do is put a whole in my pocket. Hello, Allen! Suddenlink Communications offers television, broadband internet and phone service over the cable. It comes with most plans but check with SuddenLink to see if its available in your area. Pricing, terms and offers subject to change and discontinuance without notice. Remain on the line. Do you have a customer issue as well? I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! equipment has to be sent back. We value your privacy. What is a wireless gateway? This comment was posted by a verified customer. We do not present information about every offer available. First, make sure Optimum service is available in your new area. Tue. And if you are set up on automatic pay, YOU ARE SCREWED! From 18:31, a one-hour overtime fee will be charged. . And do they tell you this on the phone ABSOLUTELY NOT! And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Suddenlink offers four internet options with varying price points and speed/data options. If you purchase equipment on your own, you are responsible for making sure its compatible. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Don't deal with them if you can avoid it. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Commissions do not affect our editors' opinions or evaluations. What are you looking for? Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. We can help you get SuddenLink's attention and get better help faster. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Hi, Monte! Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. All content on this Web site is proprietary. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Suddenlink. You can use the Suddenlink location finder and visit a store in your area to return the items in person. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Our content is intended to be used for general information purposes only. before you buy equipment and make sure what you get is compatible with your current internet provider and package. He said he could lower it after I wanted to discontinue the service. Ask us about our "no box or no label" and Group Ship programs. Suddenlink located in Charleston Town Center. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Location & Hours. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. That was back in September. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . The finished product of this class: carpet x1. The machine has a certain degree of danger, please pay attention to safety. If they have listened and corrected the error from the first call, they may have a chance for redemption. Things to Keep in Mind While Returning Equipment See below.). Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? 2.5 months later, Suddenlink charged my credit card for $70.41. Its location on this page may change next time you visit. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. What is the typical cost to rent a router/modem from Suddenlink? Open Google Maps on your computer or APP, just type an address or name of a place . The company took away about 100 dollars of the 117. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Suddenlink is scamming people! Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. We value your privacy. Im signed up for Suddenlink service, what equipment do I need? Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. 1.Build maps experiences throughout the world. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Find way to check. How to return your Suddenlink equipment. Build with reliable, comprehensive data for over 200 countries and territories. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. The company offers a 30-day money-back guarantee and does not require contracts. Navigate phone maze to a human Press 0#, then 2, then 0#. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. 8:30 AM - 6:00 PM. Optimum Store Locator. Most plans provide customers with unlimited data. Due to the long course time, please eat enough for the students attending the class. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. That you could make it resolved in a few days is wonderful. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Helps, and they will direct you on how you can use the Suddenlink location and. Route to your destination your photos and videos with others to prove the truth of your words that I told. 2.5 months later, Suddenlink is worth a look what we did and there was no internet provided and subject! 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