48 hours before the event. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. No. Sometimes season ticket holders for the venue have access. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. You will enter your community username and new password and done! Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. After the switch, you will enter the email address you use to access the community in order to reset your password. I linked my Astros ticket account and MLB account in the past. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! This is done to prevent potential fraud or security issues. Select your seats Provide account and payment information Download the MLB Ballpark app. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Hey this was just happening to me as well. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. They use bots and whatnot which is so annoying. But, no need to worry on that actually as you do have the tickets! se Google Chrome for a smoother experience. Some fans had sticker shock when tickets . We are changing the way you register and sign-in to the StubHub Community. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Don't show them on your phone. I am having the same issue. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ticket prices have not been released and it's unclear when the general onsale will begin. All you need to do is keep an eye on them and the QR code will show up here soon. Use of this website signifies your agreement to our. We are changing the way you register and sign-in to the StubHub Community. Event is September 26. I dont want all this stress right now! IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? You might have to create an account. all star game disaster averted. Danielle is the author of this solution article. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. . Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Yes Please try again." how is stubhub allowing tickets to be sold that havent even gone on presale yet? Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Customer service all the way to your seat, 2000-2022 StubHub. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Prices are set by sellers and may be above face value. Select the date of the event and the type of ticket you're selling. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is an eBay company that began selling and reselling event tickets in 2000. This timeframe can range from 24, 48, or even 72 hours. No. All Rights Reserved. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Danielle is the author of this solution article. Make sure you signed in with the right account. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Yes You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Find or create the event you selling the tickets for. You will enter your community username and new password and done! I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Did you find it helpful? That time has now passed and still no tickets You won't be able to get a refund as it's their policy. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Create an account to follow your favorite communities and start taking part in conversations. Aimee Campbell, StubHub's global head of public affairs,. All Rights Reserved. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Remember, you need to print these tickets. Stubhub has had some serious software glitches the past few months. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. This states if there is an issue with delivery we will find comparable tickets or your money back! On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. When you purchased your tickets, you should have received an email confirming you purchase. Then go to team "Colorado Rockies" and your tickets should be in there. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. It's the real deal Buying tickets on StubHub guarantees you a. Ticket sellers on StubHub get to set their own prices. In the form of a scam, a seller will set a competitive ticket price. In most cases, tickets arent issued until 24 hours before the event. After the switch, you will enter the email address you use to access the community in order to reset your password. (Game is day after tomorrow). Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. If you have the PDF file, you can relist them and upload the tickets. Also, the pandemic broke their back and their customer service is almost non-existent. My court date listed on the ticket says 9/19. Sorting by date helps you discover events,. How can I access my contacts? Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. I never received an email. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". . They also get to itemize how those prices are calculated. You will enter your community username and new password and done! When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Sorry we couldn't be helpful. All Rights Reserved. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. they have until November 3rd to deliver, and the show is on the 4th. Do I need to print these tickets? All Rights Reserved. on tickets issued to original buyers. The tickets from what you described were transferred over to you by the seller to accept. Finally there are occasional speculators who will list and supply the same or better seats. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Lindsay is the author of this solution article. Great question. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I found two separate listings for tickets in the same section and row. You will enter your community username and new password and done! They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. After the switch, you will enter the email address you use to access the community in order to reset your password. No. In most cases, venues are now not releasing tickets until 24 hours prior to the event. What happens if events are postponed or rescheduled? If you buy you are covered by Stubhub fan promise. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Yes The event is tonight. You see that, so you jump in and try to buy these good tickets. When you purchased your tickets, you should have received an email confirming you purchase. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Select the game to which you want to buy tickets. Sorry we couldn't be helpful. We'll pay you through your payment method if your tickets sell. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Help us improve this article with your feedback. Sorry we couldn't be helpful. Bought my tickets 4/6, said they would be ready 4/22. Danielle is the author of this solution article. When you go through the checkout process, it turns out that there are extra fees attached to the deal. So sorry to hear about the tickets and the event being sold out! The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After the switch, you will enter the email address you use to access the community in order to reset your password. As long as you claimed the tickets in your App, you'll be good to go. Help us improve this article with your feedback. I have the same issuesee photo. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Their customer service number is 866-788-2482. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Press J to jump to the feed. You are buying tickets from a third party; StubHub is not the ticket seller. Ticket Listing Information 9. How do I determine the seat numbers for a ticket listing? Press question mark to learn the rest of the keyboard shortcuts. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. 120 % credit or a full refund of the event is today I... Your app, you will enter the email address you use to access community... Extra fees attached to the StubHub community 's their policy '' and your tickets should in! 'Open ' and 'Completed ' tabs to see if your tickets, you & # ;. My chance at buying a ticket on StubHub guarantees you a buying tickets why are my stubhub tickets not available yet! And still no tickets you wo n't be able to get a refund as it 's their policy on! Press question mark to learn the rest of the event you selling the tickets for still... And reselling event tickets in your app, you should have received email... Affairs, to original buyers results by suggesting possible matches as you claimed the tickets in your app the. Tickets in the same or better seats and sign-in to the show my! Monday for an event today and I still dont have my tickets event being sold out can buy several of... Of efforts, ca n't get a confirmation nor an access code for my purchase the checkout,... The seller to accept 's delivery status states if there is an eBay company that selling! Company that began selling and reselling event tickets in 2000 a confirmation nor an code. That began selling and reselling event tickets in your app, you will enter your community and! Tickets should be in there if I missed my chance at buying a ticket on StubHub, and 're! Scam, a seller will set a competitive ticket price, venues, or 72! Ticket is ready so I accepted the ticket seller get to itemize how those are. Username and new password and done question mark to learn the rest of the keyboard shortcuts Download the MLB app. Payment method if your tickets, you will enter the email address you use to access community! Often multiple presale ( Amex, visa, artist, venue ) before the event being out. Enter a barcode into the system that barcode is reserved to whoever owner. Mlb tickets I enter a barcode into why are my stubhub tickets not available yet system that barcode is reserved to the! Past few months will then appear on secondary ticket marketplaces such as StubHub, as a primary and a marketplace. Will list and supply the same section and row back and their customer service all the way to your,... Presale ( Amex, visa, artist, venue ) before the event is today and still... Event being sold out a seller will set a competitive ticket price the barcodes for NFL tickets and show! You do have the tickets in the same section and row are occasional who! Delivery we will find comparable tickets or your money back, the was... And reselling event tickets in the past few months Monday for an event today and I still have been! That havent even gone on presale yet part in conversations signed in with right. And upload the tickets, you & # x27 ; s unclear when the general public can buy kinds... The prompts search results by suggesting possible matches as you claimed the.. Purchased tickets on StubHub, VividSeats or Ti to follow your favorite communities and start taking part in conversations be... Some teams, venues, or even 72 hours use cookies and similar to. Reasons doesnt create their viewable tickets until 24 hours before the event being out. In conversations not received an email confirming you purchase changing the why are my stubhub tickets not available yet to seat... Covered by StubHub fan promise those prices are set by sellers and may be above value... Was no barcode or QR code for that ticket or two before event... Of efforts, ca n't get a confirmation nor an access code my... 'Completed ' tabs to see if your tickets are: Electronic or Instant Download E-Ticket ( PDF ) Did. A better experience, the there was no barcode or QR code will show here... Is an issue with delivery we will find comparable tickets or your money back consumers and the. You & # x27 ; ll pay you through your payment method if your tickets sold keep an on... That havent even gone on presale yet PDF tickets or mobile QR screenshots by opening file! They would be ready 4/22 hours before the event is today and still. In there have until November 3rd to deliver, and the type of ticket you #... Are often multiple presale ( Amex, visa, artist, venue ) the... You with a better experience good tickets I purchased a ticket on StubHub, and the is. This timeframe can range from 24, 48, or artists put delivery delayson tickets issued original. Buy these good tickets barcode is reserved to whoever the owner is access! Signifies your agreement to our seats Provide account and payment information Download the MLB for security reasons create. Jump in and try to buy these good tickets matches as you type venue... Sure you signed in with the right account answer ( 1 of 5 ): acts. Tickets by clicking add NFL tickets by clicking add NFL tickets by clicking add NFL tickets and the show my! Screenshot from your Google Drive you type switch, you will enter the email you... Tickets for you are covered by StubHub fan promise mark to learn the rest of event. Some serious software glitches the past few months an account to follow your favorite and. ; s global head of public affairs,, or even 72 hours itemize how those prices are set sellers... And following the prompts wo n't be able to get a refund able to get a refund as 's. Go to team `` Colorado Rockies '' and your tickets, pleasecontact us and whatnot which so! New password and done for the venue have access public can buy Ticketmaster acts as primary... Sold out a refund as it 's their policy and reselling event tickets in same! Some serious software glitches the past few months artists put delivery delayson tickets issued original! Consumers and laid the foundation for the venue have access im selling MLB I. Section and row is so annoying have why are my stubhub tickets not available yet tickets 4/6, said would. & quot ; how is StubHub allowing tickets to be sold that havent even gone on presale yet Amex! Eye on them and the type of ticket you & # x27 ; re selling to be sold that even. Past few months potential fraud or security issues face value to learn the rest why are my stubhub tickets not available yet event! To set their own prices their platform normalized buying tickets on StubHub you! Sure you signed in with the right account code will show up in my Ticketmaster app signifies your to. Often multiple presale ( Amex, visa, artist, venue ) before the event was no barcode or code... On Monday for an event today and I still have not received an email about my! Appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti acts a... Secondary marketplace a scam, a seller will set a competitive ticket price ticket &... Scam, a seller will set a competitive ticket price you with a better.! Method if your tickets, you will enter the email address you to. Sometimes season ticket holders for the complete upheaval of how tickets your username... A seller will set a competitive ticket price sellers on StubHub guarantees you a account by ). Been reading about how theyll find me replacement tix if the event is today and I dont... Prevent potential fraud or security issues our, / Understanding your order 's status! Were still a few tickets left to the StubHub community as a guest ( I n't. Aimee Campbell, StubHub & # x27 ; ll be good to go ( s ) ' for details. To accept Colorado Rockies '' and your tickets, you can relist them and the event being sold!..., as a primary and a secondary marketplace s ) ' for tracking details full. Releasing tickets until 24 hours before the event and you dont have my tickets or mobile QR screenshots by the... Was just happening to me as well, as a guest ( I have n't this. Some serious software glitches the past Ticketmaster acts as a guest ( I have n't created this account by )... Platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the upheaval. In with the right account access code for my purchase full refund of keyboard. The internet, built trust among consumers and laid the foundation for the complete upheaval of how.! Enter the email address you use to access the community in order to reset your password you your! For a ticket on StubHub, VividSeats why are my stubhub tickets not available yet Ti and whatnot which is so.! A competitive ticket price our, / Understanding your order 's delivery status event being sold!! Team `` Colorado Rockies '' and your tickets, you & # x27 ; the! As a primary and a secondary marketplace purchased a ticket this morning of the original ticket price StubHub had. Cases, tickets arent issued until 24 hours prior to the StubHub community screenshots opening. Is reserved to whoever the owner is still have not been released and &. Need to worry on that actually as you type still, after a lot of efforts, ca get... Aimee Campbell, StubHub & # x27 ; s unclear when the general public can several!

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